Customer Service
Orders & Shopping
Q: How do I place an order?
Simply browse our collections, select your item, choose your size, and proceed to checkout. Once your order is confirmed, you will receive an email with your order details and tracking updates once shipped.
Q: Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes, please contact us within 2–6 hours of purchase. After processing begins, we are unable to guarantee modifications.
Q: My item sold out—will it come back?
Some pieces are limited and may not be restocked. We recommend joining our email list to be notified when select items return or new arrivals drop.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Shipping & Delivery
Q: How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery time depends on your location, but most orders arrive within 3–7 business days after shipment.
Q: Do you ship internationally?*
Yes, we ship to select international destinations. Shipping rates and delivery times are calculated at checkout based on your location.
Q: How can I track my order?*
Once your order ships, you will receive a tracking number via email. You can use this link to follow your package in real time.
Q: My package is delayed—what should I do?
Occasionally, delays may occur due to carrier processing. If your order is delayed beyond the expected timeframe, please contact our support team and we will assist you immediately.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for eligible items. Items must be unworn, unused, and in original condition with tags attached.
Q: Can I exchange an item?
Yes, exchanges are available depending on inventory. If your desired size or item is unavailable, we may offer store credit or a refund.
Q: How do I start a return?*
For self help, please go to our Returns page and process you. Please contact our support team with your order number. We will provide return instructions and next steps.
Q: Are Final sale items returnable?
Final sale items are not eligible for return or exchange.
Sizing & Fit
Q: How do I know what size to choose?*
Each product includes a size guide to help you choose the best fit. If you are between sizes, we recommend sizing up for a more relaxed fit or reviewing product-specific fit notes. Please beware that brands have discrpencies in their sizing
Q: What if my item doesn’t fit?
If your item doesn’t fit as expected, you may be eligible for an exchange depending on availability or return policy guidelines.
Q: Do your items fit true to size?
Fit may vary depending on the brand and style. We always recommend checking the product description for detailed sizing notes.
Payments & Security
Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure checkout options displayed at checkout.
Q: Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems to ensure your information is protected.
Product & Quality
Q: Are your items authentic?
Yes. We source products from trusted and verified suppliers to ensure quality and authenticity.
Q: How do you choose your products?
Each piece is carefully selected to reflect a curated, modern luxury aesthetic. We focus on timeless style, elevated essentials, and versatile wardrobe pieces.
Q: Do you restock items often?
Some items are restocked based on demand, while others are limited releases. We recommend purchasing early for high-demand pieces.
Customer Support / Brand Experience
Q: How can I contact you?*
You can reach our team via email or live chat. We aim to respond within 24–48 hours.
Q: Do you offer styling help?
Yes. Our team can assist you in choosing pieces based on your style, occasion, or wardrobe needs. Think of us as your personal styling assistant.
Q: What makes Clothestique different?
Clothestique is a curated fashion destination. We don’t just sell clothing—we create a refined wardrobe experience designed around modern luxury, confidence, and timeless style.
Membership*
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.